Frequently Asked Questions about Lost in TV

When will I know if my online booking has been successful? top

We aim to let applicants know as soon as possible — usually within 24 hours. However, if you haven’t received a reply within this time, please do bear with us. Ticket availability can change due to a number of factors, and additional capacity is often released closer to the recording date.

If your request is still showing as pending, it means there is still a chance we may be able to allocate tickets to you. Once a recording is fully booked, we will email you to confirm.

How many tickets can I request? top

Typically, the limit for most shows is 4. However, for the more popular ones, this can go down to 2.

Can I have notification of new shows e-mailed to me directly? top

You can indeed, by adding yourself to our mailing list here.

How should I dress to the show? top

Typical dress code for the studios is smart but casual (t-shirts, jeans and trainers are fine). Please avoid headwear and hoodies. Some shows will specify a dress code, which we’ll notify you about.

Can I park at the studios? top

There is no parking on site at any of the major television studios, with the exception of Bovingdon Studios and Maidstone Studios. However, your ticket and email confirmation will advise you of the closest parking facilities at each recording.

How long will the show take to record? top

Most shows take around 2–3 hours to record.

Are refreshments provided at the show? top

No, but some studios will have a snack bar where you can purchase food and drink on site. Unfortunately, it is not possible to take your own food and drink into the studios unless explicitly stated on the ticket.

Will there be breaks during recording? top

Typically a show is recorded without breaks, but there will be opportunities for ticket-holders to use the bathroom — the studio ushers will be on hand to assist.

Do my tickets guarantee my entry? top

Entry is not guaranteed and is on a first-come-first-served basis (unless you have Plus tickets, which guarantee entry up until a certain time — check your ticket for details). Not all of our allocated tickets are used and for this reason we overbook to ensure a full studio. We therefore recommend arriving early to the recordings to avoid disappointment.

When I click on the link in your e-mail to print out my e-tickets, it doesn't work. Help! top

It may be the case that you don't have a PDF reader installed on your mobile device or computer. You can download Adobe Reader for free by clicking the link below:

Get Adobe Reader

DISCLAIMER: This software is not made available or produced by Lost in TV Ltd. You must download it from the Adobe website. Lost in TV Ltd. cannot accept any liability for problems you may encounter in its use.